Good To Know
Frequently Asked Questions
+Are your rooms private?
Always. When you book a time slot, the room is exclusively yours — you will never be paired with strangers.
+How many players can play?
Group sizes vary by room. Check the individual room page for details, or ask when you book.
+How long does the whole visit take?
Duration varies by room. Check the room page or your booking confirmation for specifics, and plan a little extra time for check-in and debrief.
+When should I arrive?
Arrival guidance is included in your confirmation email.
+What about waivers?
Every booking requires a waiver acknowledgment at checkout, and every player signs an individual waiver before playing — including minors (a parent or guardian must consent for anyone under 18). After booking you'll receive a link you can share with your entire party so everyone can sign from their phone ahead of time. Forgot? We have a QR code at check-in that gets it done in a minute.
+Is there an age minimum?
Age requirements are being finalized and will be published here.
+Can I cancel or reschedule?
Yes — manage everything yourself from your confirmation page using your booking code. Cancellations 48+ hours before your booking receive a full refund; 24–48 hours receive 50%; inside 24 hours bookings aren't refundable but can still be rescheduled by calling us. Rescheduling is permitted up to 24 hours before your booking.
+Are the rooms actually locked?
Safety details — including how to exit at any time — are covered in your pre-game briefing.
+Do you offer gift cards or team building?
Group events and gifting options are still being finalized. Details will be announced here.
Still curious about something?